Shipping and Returns

At a glance

Ships to

United States and Canada

Stock items

Ship within 1 to 2 business days

Made to order

Ships in 30 days from order confirmation

Returns

Stock items, within 30 days of delivery, unused and in original packaging

Restocking fee

35%, and shipping charges are not refunded

Not returnable

Configured and cut-to-length products, unless defective

Damage claims

Report within 5 business days, with photos

Refunds

To the original payment method within 5 business days of inspection

Where we ship

We ship throughout the United States and Canada. Duties and taxes for Canadian orders are calculated at checkout so there are no surprises at the door.

Lead times

Stock items ship within 1 to 2 business days. Configured and made-to-order fixtures ship in 30 days from order confirmation, and the date is confirmed with your order acknowledgment.

Project orders can be scheduled: tell us your required-on-site date and we will hold shipment to match it.

Carriers and tracking

Parcels ship by ground carrier with tracking emailed on dispatch. Long profiles and large orders ship by freight; a liftgate can be arranged for residential deliveries on request.

Receiving freight

Count pieces and note any damage on the delivery receipt before signing. Concealed damage must be reported within 5 business days with photos so we can claim with the carrier and replace your material quickly.

Returns

Stock items may be returned within 30 days of delivery in unused, resalable condition in their original packaging. Returns carry a 35% restocking fee, and shipping charges are not refunded.

Start a return from your account: open the order, choose Start a return, and pick the items and quantities. For US orders a prepaid return label is issued on the spot; for Canadian orders we email the label within one business day. Returns are available on orders shipped within the United States and Canada, and anything sent back without a return number cannot be processed.

Configured and cut-to-length products are manufactured for your order and are not returnable unless defective.

Refunds are issued to the original payment method within 5 business days of the return passing inspection.

Defective material

If something arrives defective or fails in service under warranty, write to info@nuordic.com with your order number and photos. We ship replacements ahead of receiving the return whenever we can.