Help center
How to get things done on Nuordic.
Step-by-step guides to your account, the trade program, orders and quotes. For product and specification questions, see the FAQ.
Your account
Signing in, your details, addresses and projects.
- Create an account, sign in and reset your passwordOpen a Nuordic account to track orders, quotes and projects, sign in, and set a new password if you have forgotten yours.
- Keep a project's orders, files and messages togetherHow projects group your quotes, orders and drawings in your account, how to add files, and how to message your specification contact.
- Manage your profile and addressesUpdate your name, email, phone, password and billing address, save shipping addresses, and set the firm name and logo that appear on your estimates.
Trade program
Trade pricing, estimates, your team and resale certificates.
- Apply for a trade accountHow to apply for the Nuordic trade program, what we ask for, and how to set up your sign-in once you are approved.
- Build an estimate for your clientPrice a project room by room, download a client copy at list under your own firm's name, and send it to us for a quote.
- Buy tax exempt with a resale certificateSend us your resale or exemption certificate so qualifying orders and quotes are not charged sales tax, and how the ship-to state affects it.
- Give your team access to your trade accountInvite colleagues to your trade account with their own sign-in. Buyers order at your trade price, viewers track orders, and everyone sees the firm's orders, quotes and projects.
Orders and quotes
Quotes, payment, tracking, returns and design requests.
- Request a returnReturn stock items within 30 days of delivery: what can be returned, how to start a return in your account, and when the refund arrives.
- Review, accept and pay for a quoteOpen the quote we send you, check the schedule and totals, accept it online and pay by bank or card.
- Send us your drawings for a lighting designHow to send a project brief and drawings to our lighting design team, which files we accept, and what comes back.
- Track an order and add a PO numberFollow an order from payment to delivery, find its tracking number, and add your purchase order number to the invoice.
Still stuck?
Call or write and someone on our team will walk you through it.