Track an order and add a PO number
Follow an order from payment to delivery, find its tracking number, and add your purchase order number to the invoice.
Updated November 7, 2026
Sign in and open Orders in your account. Every order is listed newest first; click View order to open one.
Where your order is
Each order shows its progress through five steps:
| Step | What it means |
|---|---|
| Order placed | We have your order. |
| Payment received | Payment has cleared. Bank payments take a few business days. |
| In production | Your fixtures are being built, or picked from stock. Where we know it, an expected ship date is shown. |
| Shipped | On its way, with the carrier and tracking number. |
| Delivered | The carrier has delivered it. |
Click the tracking number to follow the shipment on the carrier's site. An order that ships in several parts shows each item's own progress under By item, and any notes from us appear under Updates.
Add a PO number
- Open the order and click Add your PO number (or Edit if one is set).
- Type the number, up to 40 characters, and click Save.
The PO number prints on your invoice and receipt. You can change it any time unless the order was cancelled; leave the field empty to remove it. On a trade firm's team, viewers cannot edit it.
Common questions
I placed an order but do not see it.
Orders are listed under the email they were placed with. Check that you are signed in with that address, or contact us.
My colleague placed the order.
On a trade firm's team, everyone sees the firm's orders, and each shows who placed it. See give your team access to your trade account.
Something arrived damaged.
Report it within 5 business days of delivery, with photos, by replying to your order email or writing to info@nuordic.com.
More in Orders and quotes
Still stuck?
Call or write and someone on our team will walk you through it.