Request a return

Stock items can be returned within 30 days of delivery if they are unused and in their original packaging. A 35% restocking fee applies and shipping charges are not refunded. The full policy is on shipping and returns.

Start a return

1. 1Sign in, open Orders in your account and open the order.
2. 2Click Start a return. The button shows the last day you can return.
3. 3Choose how many of each item to return. A reason is optional.
4. 4Tick the box confirming the items are unused and in original condition and packaging, and that you understand the 35% restocking fee.
5. 5Click Start return. The page shows the refund you can expect.

Ship it back

• US orders: your prepaid return label is emailed to you and shown on the return page. Use Download return label (PDF).
• Canada: we email your return label within one business day.

Pack the items in their original packaging and drop the parcel with the carrier on the label.

Follow the return

Open Returns in your account to see where each return stands: Opened, Label on its way, Label ready, Received, being inspected, then Refunded. You can click Cancel this return any time before we receive the parcel.

We inspect every item and refund to your original payment method within 5 business days of it passing inspection.

Common questions