Terms and Conditions

At a glance

Currency

US dollars for the United States store, Canadian dollars for the Canada store

Confirmed quotes

Valid for 30 days unless the quote states otherwise

Warranty

5 year limited warranty, repair or replacement

Damage and shortages

Report within 5 business days of delivery

Returns

Stock items within 30 days, subject to a 35% restocking fee

Orders and pricing

All prices are in US dollars for the United States store and Canadian dollars for the Canada store, exclusive of taxes and shipping unless stated otherwise.

Configured products are built to the order code shown at checkout or on your quote. Review the code carefully; it is the specification we manufacture and ship against.

We may correct obvious pricing errors before shipment. If we do, you can accept the corrected price or cancel for a full refund.

Quotes

Configurator and project quotes are indicative until confirmed by our team, and confirmed quotes are valid for 30 days unless the quote states otherwise.

Shipping and risk

Lead times shown on product pages are estimates. Risk of loss passes to you on carrier delivery. Inspect shipments on arrival and report damage or shortages within 5 business days.

Returns

Stock items may be returned within 30 days of delivery in unused, resalable condition in original packaging, subject to a 35% restocking fee; outbound shipping is not refunded. Returns are started from your account and are available on orders shipped within the United States and Canada; anything sent back without a return number cannot be processed. Configured and cut-to-length products are made for your order and are not returnable unless defective.

Warranty

Nuordic fixtures carry a 5 year limited warranty against defects in materials and workmanship under normal use and installation per our instructions. The remedy is repair or replacement of the affected product. The warranty does not cover improper installation, incompatible dimming or drivers not supplied or approved by us, or damage from misuse.

Text reminders

If you opt in to text reminders for a call with our design team, you agree to receive up to two automated texts per booked call from Nuordic at the number you provide. Consent is not a condition of booking or of any purchase. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. How we handle your number is described in our Privacy Policy.

Limitation of liability

To the extent permitted by law, our liability for any claim is limited to the amount paid for the product giving rise to the claim. We are not liable for installation costs or consequential damages.

Contact

Questions about these terms: info@nuordic.com or +1 (561) 717-5044.