Cancel an order or start a return

Orders are cancelled by our team rather than from your account. Ask as early as you can: configured fixtures and cut-to-length products are made for your order.

Ask to cancel

1. 1Find the order number in Orders in your account, or in your order confirmation email.
2. 2Write to info@nuordic.com with the order number and ask us to cancel it. The contact form works too.
3. 3We reply to confirm once the order is cancelled.

Start a return

Returns start from your account: open the order and click Start a return. Request a return walks through each step. The rules:

• Within 30 days of delivery, for orders shipped to the US and Canada.
• Items unused, in their original packaging and in resellable condition.
• A 35% restocking fee applies, and shipping charges are not refunded.
• Configured fixtures and cut-to-length products are excluded. A defective item is handled under warranty instead.

How refunds are issued

Every refund is issued by our team, to your original payment method. Nothing on the site refunds itself. For a return, we refund within 5 business days of the items passing inspection. For a cancelled order, we confirm the amount when we confirm the cancellation.

Common questions