Shipping, delivery and warranty
Where we ship, how long stock and made-to-order fixtures take, receiving a freight delivery, reporting damage, and the five-year warranty.
Updated November 7, 2026
Where and how fast
| Detail | |
|---|---|
| Ships to | The United States and Canada |
| Stock items | Ship within 1 to 2 business days |
| Made to order | Ships in 30 days from order confirmation |
Parcels go by ground carrier, and the tracking number is emailed when they leave. Long profiles and large orders go by freight, and a liftgate can be arranged. For a project, we can hold an order to the date it is needed on site; say so when you order. The full terms are on shipping and returns.
Receiving a delivery
- Count the pieces against the delivery receipt before signing.
- Note any visible damage on the receipt.
- Report damage within 5 business days of delivery, with photos, to info@nuordic.com. This includes damage you find only after unpacking.
Warranty
Every fixture carries a five-year limited warranty from the date of delivery, covering the driver, the LED module and the housing against defects in materials and workmanship. We repair or replace a fixture that fails under it.
It does not cover improper installation, an incompatible dimmer or driver, or misuse. The full terms are in our terms and conditions.
To make a claim, write to info@nuordic.com with the order number, the fixture, what is wrong and photos or a short video. For an unwanted item rather than a fault, see request a return.
More in Orders, quotes and support
Still stuck?
Call or write and someone on our team will walk you through it.